Shipping Policy
1. Order Processing Time
All orders are processed and dispatched within 24 hours (business days only) after your order is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.
We pride ourselves on fast shipping — no waiting, no drop shipping.
All products listed are in stock and ready for immediate dispatch from our North Brisbane warehouse.
2. Shipping Locations
We currently ship to:
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Australia (including regional areas)
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Selected international destinations (please contact us for international shipping availability)
3. Shipping Rates & Delivery Estimates
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Standard Shipping: 2–5 business days
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Express Shipping: 1–3 business days
Shipping charges for your order will be calculated and displayed at checkout.
🚚 Note: Delivery times are estimates and may vary due to external factors (such as courier delays or remote locations).
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery’s progress in real-time.
If you have not received your tracking details within 48 hours, please contact us.
5. Local Pickup (Not applicable)
If you would like to arrange a local pickup from our North Brisbane location, please contact us prior to ordering.
6. Shipping Delays
While we strive to deliver your order promptly, occasional shipping delays may occur due to factors beyond our control (such as courier issues, weather disruptions, or high demand periods).
If your order is significantly delayed, please contact our support team for assistance.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
We will work with the courier to resolve the issue as quickly as possible.
8. Contact Us
For shipping inquiries, order updates, or further assistance, please contact:
📧 rrproductsandsupplies@outlook.com